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My Store Policies

Payment Information

I only accept PayPal here. You can pay with PayPal even if you don't have a PayPal account.

I cannot be responsible for any duties or taxes for items shipped outside of Canada.

UK CUSTOMERS:
Please be aware of the import VAT (20%) and an additional processing fee charged by the post office of £8 on any orders over £15. These additional costs are NOT included in the item and shipping price and must be paid by you. If this poses a problem and you want to cancel your order, please contact me ASAP.

Shipping Information

I ship worldwide and to your address on your craftisart account. So please make sure it is correct. I ship in 1 to 5 business days from purchase. I also include shipping for items shipped.

All items will be shipped via Canada Post and should arrive safely packaged inside a bubble envelope for small orders or wrapped up in a box when necessary for larger orders.

NOTE: In some countries it may take 4 weeks or longer for your package to arrive. Please wait 8 weeks before we take the next step of a reimbursement and we will work together to resolve the issue.

Refunds, Warranties and Exchanges

I expect my item(s) to reach you in the best of conditions, however on the rare occasion that there is a problem with the condition your item arrives in please contact me so I can attempt to fix the issue. If no solution can be found refunds will be given upon the return of the item(s).

If you change your mind about a product you have ordered, you have 14 days from the time you have received the item to decide whether or not to return it. If you want to return an item please contact me within this 14 day time period in order for me to arrange a refund upon its return. Item(s) must be in undamaged and unaltered condition to qualify for a refund. You are responsible for return postage of the item(s).
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