Please note the following information Due to the fact that we have already encountered cases of bad faith customers receiving and paying of goods (address of the client stated "as a joke" by third parties or the customer just changed his mind to receive the goods) and thus we bear all obligations for the payment of services of the courier or postal services (in connection with which must be assured of receiving the goods by the customer), we are subject to the following terms of payment:

Shipping transport company is carried out for 100% payment of the goods in any suitable for You way.

Sending goods by courier SDEK may be carried out with 100% payment of the goods. In case of sending goods with any other courier service - sending is possible only for 100% payment of the goods.

Shipping by post of Russia is carried out with payment of 80% of the value of the goods.

Attention! Share!
At 100% payment of product costs 250 USD it to send You any appropriate method (mail, courier or transport company) is carried out at our expense!

When sewing models under the order, our specialists sign an agreement with the client (you are protected), which specifies all the details of the order and terms (approximate terms of performance of the work, You can find on the page of the model or call us). In this case, the work is carried out on the Deposit from 30% to 50% of the order value (depending on the total cost of ordering and materials for execution). The remaining amount the client pays only upon completion of the work and receipt of final order (which is also reflected in the contract).

For each purchased or made in our Image-salon model we give the passport of the product, which spelled out all its basic parameters, code, cost, care, etc.

We hope that our service will satisfy all Your needs and You will be satisfied with them as well as the quality and sophistication of our models!
In our Image-salon also has a Program of protection of buyers, allowing the latter to receive compensation payment for the item up to 533 USD or 430 EUR for buyers whose orders were paid for but not delivered.
The conditions of the Program:
1. All order items correctly documented through the basket company, and You have the order number on the Company website.
2. Item paid to the account published on the Company website or supplied Image salon "Baronessa von M." in the processing of ordering/sending a message, and You have the proof of payment document for these details.
3. This Program also applies to service order Image salon prepaid.

Restrictions:
The buyer cannot use the buyer Protection in case:
1. The transaction was formalized through the basket;
2. At the time of treatment already received payment transaction from the merchant or payment system;
3. The place of dispatch or the place of receipt is outside of the Russian Federation;
4. The product has not been delivered or have been damaged by the fault of the shipping service (please contact the office of the carrier to arrange compensation);
5. From the time of ordering it took more than three months.

*Handling compensation can apply only the persons whose data are specified in the order. Applications from third parties will not be considered.

Delivery method

The delivery of mail....

By far the most popular and best way of delivery is the delivery by mail of Russia, especially in Moscow and the Moscow region, quickly and cheaply. With this You can absolutely not worry about the safety of the goods, because, according to the majority of our clients, the parcel arrives on time and without damage, with proper packing of the goods. We always inform the client the number of the post ID, which You can always track your package.
In General, the delivery of goods by courier service within 1-3 days, shipping company 5-10 days, mail – 10-25 days (depending on delivery region).
The timing of delivery of the goods by regions of the Russian Post You can see on the page Rospocty - https://www.pochta.ru/parcels (point of departure - Tula)
Also we currently collaborate with the service delivery company "SDEK" delivering the goods from a warehouse in the town of Tula to the warehouse in the city, and directly to the "door" of the client. The cost of delivery to Your city and time You can look in the relevant tabs in the section "Prices" on our website.

As well as...

Pickup

Courier delivery

Transport company

But in any case, the choice of delivery method is yours!

According to the current legislation on the protection of consumer rights in our Image salon has 14 days of return of goods purchased from us, calculated from the date of receipt of the product by the customer. The date is determined:
a) shipments by mail – postmark returning us the DSN and mark on the website of "Mail of Russia" on the date of the shipment delivery to the client;
b) when sending goods by courier/transport company – relevant mark in the invoices of the Courier/transport companies engaged in the delivery of goods to customers;
c) the self-delivery of goods – the date of signing of the contract of purchase and sale and Individual passport of the product by the customer.
For clients who received the product by mail or courier/transport company as well as in the pickup, the return item Image salon is possible only if simultaneous compliance by the purchaser in the following conditions:
1. Preserving the appearance of the product. This means that the goods must not have traces of usage, needs to be saved labels and labeling stored individual packing for each product acquired in the Image-salon "Baronessa von M." are an individual clear packaging is made of polyethylene and denim handbag by volume of the product in a collapsed state, is provided to every customer in a gift with purchase. At the same time these types of packaging should not be torn (polyethylene does not close on the bottom seam, which provides easy pulling/removing items in her bag easily unzips/closes without any extra effort), damaged at the seams, etc. we Emphasize that we are talking about possible damage to the packaging (which excludes return shipping), but not bruising, produced by the transportation/forwarding;
2. Preservation of consumer properties of the product.
We pre-warn their customers about the fact, that in seams of each product in direct contact with the parts of the body where perspiration occurs the most, we are introduced when sewing special certified and absolutely safe for health liquid indicators, it maintains its special properties after drying for 6-8 months. In the processing of rays of the reading of spectrograph indicator color change indicates the time of contact of the seam and material of the body (with the maximum accuracy, which is confirmed by Certificate of the equipment). So unfair to the customer, not just to try "not approached him" outfit, but had time "to medicati" it 1-2-3 times, you will not be able to enter the neither us, nor the inspection bodies in confusion about the real wear a purchased garment/accessory.
For elastic/stretch products made of stretch materials and products with a white or very light lining – the above test is complemented by testing for the presence/absence of external disturbance on the safety of consumer properties of the returned item: stretch products in certain areas, yellowing and other stains on the lining or the material of the product from the sebaceous glands when wearing the product. The presence of such traces clearly indicates the violation of consumer properties of the goods and entails the refusal to return such "tainted" products in our Image-salon.
For products made of fur, suede, leather, velvet, pan-velvet, velour – additional signs confirming the wearing of the product by the customer, are produced to wear whiskering, fading, and bittertaste that may not only arise upon fitting. They also involve the refusal to return the product to the Image-salon;
3. Maintaining the quality of goods which we are ready to confirm the materials, pictures and videos of the product as a whole, detailed, video-recording of the presence and proper functioning of the fasteners, the fastening elements (zippers, snaps, buttons, etc.). This photo and video is made by us in respect of each garment and accessory is shipped to the client, and stored in our database for 2 years from the date of registration of the contract of purchase and sale;
4. The preservation and presentation of documents confirming the fact of acquisition of goods in our Image salon specific person (Contract of purchase and sale of specific products to a particular client, Individual datasheets, where all specifications for the goods purchased and the details of the buyer). The demand for the return may be filed only by a person who acquired the goods, as evidenced by a copy and a scan of the passport of the client. These documents are sent to us as a scan via e-mail and further copies are enclosed with the returned product;
5. The filled Application form on returning products acquired in the Image-salon "Baronessa von M.", a sample of which is posted below. You can download and fill in this form and send to by mail, attach photocopies of the necessary documents, or e-mail (then follow the scans of these documents). Again please note that this statement is filled in by the person directly who purchased a product is sent as a scan of the completed document by e – mail or on paper by mail.
The grounds of return of goods of good quality, purchased at Image salon "Baronessa von M.", for clients who received the product by mail or through courier/transport company are:
1) the fact of differing dimensional characteristics of the product with dimensional parameters of the shape of the client (the thing does not fit in size), provided that the client refuses to provide our Image-salon services "simulation" of the product for the figure of the client or inability to use the service (sewing features of the model that is determined by our specialist, or a significant difference in the size of more than 1-2. So we always ask our customers to carefully read the information about purchased goods, to view the complete dimensional specifications on our website and to conduct a thorough measurement of the required standards in accordance with visual reminder of "How to measure" on our website.
2) violation of integrity of packing of the goods for shipment/transport of the goods to the customer by Post, courier/transport company. In this case the fact of damage must be confirmed by the relevant act, compiled by worker postal/courier/transport company in the customer's presence. Scan and photocopy of this document must accompany the application for refund.
Customers who acquire the goods of the proper quality of our Image salon by mail or through courier/transport company may not refer to them not the right color, style, character buckles/fastenings, the presence/absence of certain functional or decorative elements the model you purchased as a ground return Image-salon "Baronessa von M." because:
1) We are not only reflected in detail all the details of the color and style (including in the conditions of natural illumination) of the product, its shape in different angles in the photos shown, but detailed in a special form for each model (at its page) describe the features of color and transition/overflow, style, functional and decorative details, elements, fasteners of this product.
2) Our specialist – an experienced fashion designer details on the product page features the style and decor items with an indication of the types of shapes that fall into this model.
3) A customer placing an order on our site after placing the order calls up and communicates via e-mail directly fashion designer Image salon, which aims simply to clarify the intention of customer to purchase this product, and to determine how the proposed model fits with the client on color, style, size characteristics, purpose, etc., for which he may ask the customer to submit a photo (to determine the type of the figure and its features, selecting the most appropriate model for color, style and even sasivimol – matter how often the customer plans to wear the model. So, clothes are made of velvet are not suitable for everyday wear, esterase in the back, elbows, etc., the skin is less exposed to moisture and aggressive environmental factors environment than suede, etc.
4) We thoroughly describe the features and functional characteristics of each are used in tailoring each model of material – on the product page, in the Individual unit certificate sent to the client together with the goods (which also gives particular care and cleaning of the purchased goods). This information is also again remind the customer who wants to purchase a product, our specialist on the phone and via email.
5) All our models are manufactured with the use of manual labor and only in a single copy, making it impossible to replace the purchased goods on a similar, but different color, size, or "pearl buttons". So our proposed models and the author's tailoring fall under the immediate action provisions of the copyright law, the protection and dissemination of products of the author's work.
6) We always ask the customer to read carefully all the information on the product page, consider all the submitted photos not to be disappointed when you receive the item. And if after reading, consideration, careful measurement of its shape, You're not quite sure what You'll fit any model color, style (e.g., the photo model brunette and You have a bright hair color) or size, for example, in the hips (suddenly is a bit narrow), better call us, write in the form "Ask a question" on the website or directly to us by e-mail specified on the website and ask your question specialist. He, with a wealth of experience, offers You the opportunity to make adjustments to the selected model directly under Your character, figure, color of eyes, hair to highlight Your preferred features, or to discuss the possibility of producing suitable models, prepare sketches and samples of materials, fittings, etc. In our Image salon this service is fashion designer absolutely free, but in the future it will save You from disappointment in the purchase, including other stores, will save time.
For customers who acquire the goods of good quality at our Image salon, personally picked him up from our shop or received the goods after delivery to them and implement it fitting in the presence of our expert (fashion designer) – after fitting, consultation with the designer, a reference to the fact that the purchased item is not suited for color, style, size, décor and finishing, is not grounds for return of goods to the store, as if in certain places the figure of the client's product "does not sit" (purses, bristling, shakes, etc.), he is the fashion designer will indicate this fact to the client and offer options for adjustments of the model on the figure, and our specialists will make these adjustments to the model within 1-2 days. Furthermore, this service can be absolutely free for the customer, and to draw up at a cost of 600 rubles – of 11 USD or 9 EUR (depending on the complexity of insertion adjustments). All of these conditions must be stipulated with the customer and fixed in the Annex to the agreement of purchase and sale.
If the product has individually defined properties and can be used only by the buyer, then return to the Image of the salon is not possible (the product is made to order specifically for the buyer) regardless of whether an order for custom tailoring in the heart of the Image-salon or through the means of communication (email), website, telephone, a contact form on the website.
Inadequate quality of goods as the basis of return should be confirmed with appropriate photos and/or video of the defect, a copy of the photo or video attached to the application for refund.
The application for the return of goods is considered Image-salon "Baronessa von M." within 1-2 working days following submission by the client in the Image-salon unsuitable product, as confirmed make us Act the presentation of the goods in the Image salon for the inspection and compliance/discrepancy of the specified properties. The time required for examination of goods in terms of the safety of its product, functional properties, appearance, packaging, the results of the review shall be promptly communicated to the client in writing or email (the choice of communication method is for the Client), upon a positive decision on the return of the goods is drawn up for the return. When deciding on the grant of the application the funds are transferred to the customer's account (in any specified way) for 3 days.
When returning goods of good quality, does not fit the Client size because the Client incorrectly removed/pointed to your measurements, not familiar with the information about the product, all the expenses of sending goods to the address of the Image-salon "Baronessa von M." are assigned to the Client.
When returning goods confirmed by the Client of poor quality the costs of returning the goods borne by the Image-salon.
We stand behind the quality of our products, as evidenced by our almost 14-year period of activity in the market of goods and services and the lack of complaints from customers. Important for us is the opinion and the number of our regular and new customers, rather than immediate benefits. Therefore, we strive to do for clients the return procedure is very clear, to respect the rights of Clients and the right Image to the center, to thoroughly investigate any possible conflicts, and most importantly – to warn and prevent this situation to make our customers happy and satisfied with the quality of products and services to our Image.
However, we also don't want to become victims of fraud undermining the credibility of the customers!

Frequently asked question
What are the approximate prices for the manufacture of clothing and accessories under the ordering in the Image-salon "Baronessa von M."?
Approximate cost (based on the average prices of the most common materials and accessories for sewing) manufacturing in our Image-the salon of clothing items and most frequently ordered accessories:
Wedding dresses for brides (price can enter headdress, shawl or Bolero, purse) - from 10000 RUB (178 USD, 143 EUR);
Evening and cocktail dresses (price may include manufacture of gloves, handbags under outfit) - from 2000 RUB (36 USD, 29 EUR);
Clubwear for women and men - from 1500 RUB (27 USD, 22 EUR);
T-shirts, shirts with embroidery, patchwork effect of different materials in design sketches - from 500 RUB (9 USD, 7 EUR);
Men's hoodies (with the use of various accessories and application in design sketches) - from 800 RUB (14 USD, 12 EUR);
Men's and women's blazers and jackets, cardigans - from 1500 RUB (27 USD, 22 EUR);
Women's and men's jackets made of fabric with fur - from 2000 RUB (36 USD, 29 EUR);
Clothing of leather - from 2500 RUB (44 USD, 36 EUR);
Fur coats from natural fur - from 25000 RUB (444 USD, 358 EUR).
Note: price depends on the type You select for the order material.
All the decorative elements of the future product are consistent with the customer at the stage of ordering on the design drawing. All advice and tips from our designer are provided to You free of charge.

Why are the models Image salon "Baronessa von M." these high prices?
The fact is that online to Your attention we present a pilot version. It "concentrates" of ideas, where everything is concentrated a great variety of techniques and technologies of tailoring, machine and hand labour, with the prevalence of manual labor it (beading, hand embroidery, patchwork, floristry). Not accidentally, many of these models have become the hallmark of many shows, including abroad. Such a bold and luxurious models in the world of high fashion does not suitable for everyday wear and can be purchased in the private collections of people who appreciate art. But... they became the prototype of most "average", the more "smoothed" to our everyday life patterns. These images give our customers the opportunity to choose your own style, designer's signature and individually ordered under her clothes and accessories, to bring a certain mirrored decorative elements even in a casual suit, and for much less money.
We are willing to modify or rewrite any of the created images directly under You and Your tastes, and most importantly, tailored to Your financial possibilities!

Why we need precise measurements for the figure? How to take measurements?
Many of us believe that accurate measurements with specific figures is necessary only in the manufacture of form-fitting and slinky outfits. But it's not.
It is impossible to imagine two men with exactly the same figure or two women with exactly the exactly similar forms, even if their clothing size is the same. We are all different from each other by nature. In this lies the root of the problem - why the same outfit in different sitting on two people who the size of it exactly fits. Why, for example, semi-adjacent dress size 48 on one lady looks great, emphasizing all the advantages of her figure, the other going to fold under the breast, the third is the "wrinkles" on the back, etc. - although they have all acquired the thing in size. And the point here is these unaccounted notorious plus or minus 1-1,5 cm anywhere in the bust, waist, hips, lack of attention to a favored posture (slouching, keep your back straight or involuntarily brings the shoulders), and most importantly, that the "Golden ratio" among us if it is found, in one case in a million. A range of sizes (even European) is based only on these "plus-minus".
So, ladies and gentlemen, even ordering a coat or a fur coat or simply Cape, do not be lazy to pre-wash (on their own or You will help our specialists) to avoid further disappointments upon receipt of the finished outfit.

That generally is image-salon? What does he do?
In General, the concept of "image-shop" can be interpreted as a kind of "club" (actually "beauty" in its historical sense), whose members (primarily customers) aimed at the creation and implementation of a fully the unique character (which means the prefix "image"). Because we are all unique and different. So why do we have to look the same? Try to find on the same branch two of the same Apple or the same plant two of the same flower - it is unlikely You will succeed. And we also - each of us is unique and appearance, and your inner world, which, whether we like it or not, it is still evident in our appearance, and even when we stubbornly trying to ignore it, the "drive" somewhere deep, covering plenty of "trendy in this season of" new things, exactly the same (well, similar) as the stars of show business, or that of a beautiful girl, or the stylish guy.
But...We are not an exact copy of the star, the girl or the guy, and no one at all. Each of us in a single copy, the original, has its own taste and their own idea of beauty. So why all this hiding and masquerade as "fashion" . It is enough just to be himself.
And here the main question arises - how? After all, shopping, luxury boutiques offer we have a standardized style (installed by someone over) a set of things. Often we simply impose them, and with them, the ready way, not caring about that, and if it is suitable. After all, what is advantageous in this case, the seller - to sell the thing for which he has already paid his own money in the "wholesale warehouse"...
Much closer to "recreating yourself" are Studio. And like everything they have for this good cause and specialists, and ready styles and trendy fabrics, I...stereotypes again, just like old times: from the dress fabric - it is dresses, dress - suits, but this season in the fashion of velvet, and Jersey. And often is supplied with an abundance of extracts from land plans of fashion magazines and sketches pinned to these trendy fabrics, (for which, mind you, the money already paid by the Studio, and the salary of the designer, these sketches and copies). Is it profitable in this situation to think about the real needs of the client, for example, and suitable to his age, appearance, figure this velvet or Jersey?
Against this background, the image of the salon always stands out - there's no emphasis on fleeting fashion, or on trend fabric, or on the most advantageous styles. But nature abhors a vacuum, and this niche is compensated by the presence of unusual patterns and shapes, the boldest and most concentrated of ideas, the creative imagination and style decisions. And that is so ridiculous as it seems at first glance.
Yes, maybe these things are almost impossible to walk to work or walk the dog, or just go for bread in the store. But life consists not only of these fragments. There are still partying in the clubs, there are solemn occasions, weddings, birthdays - when is not only possible but also need to let go of your inner "Me", to assert yourself and to admit its unusualness. And all the styles, the fabrics - they are merely here as a Supplement, they follow the idea and are chosen only for her. And the idea, a creative idea may be born only in collaboration with the client and only for him!