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My Store Policies

Shipping Information

Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times
North America: 2-4 weeks
Europe: 3-14 business days
Australia, New Zealand and Oceania: 2-4 weeks
Asia Pacific: 2-4 weeks
Latin America and the Caribbean: 2-4 weeks
North Africa and the Middle East: 2-4 weeks
Sub-Saharan Africa: 2-4 weeks

I'll do my best to meet these shipping estimates.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Refunds, Warranties and Exchanges

I accept returns, exchanges, and cancellations

Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation: before item has shipped

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Additional Information

I ship worldwide. But below is a list of countries that prohibit or limit knitted goods import:

Austria, Argentina, Belgium, Democratic Republic of the Congo, Denmark, Greenland, Israel, Iraq, Jordan, Cyprus, Columbia, Nauru, Paraguay, Senegal, Swaziland, Sri Lanka.
If You are from one of these countries, please, contact me prior purchase. I will check the possibility to send goods to your country.

Care instructions

All items are being washed one time after photoshoot.
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