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MYLINGYS PURR-FECT CANDLES

My Store Policies

Payment Information

For your convienence I accept the following payments:

Visa, Master Card, Discover, American Express, PAYPAL. and Money Orders

For credit cards, I will process your credit card through a secure server via Paypal. Even if you do not have a Paypal account, I can still process your credit card through Paypal. I ask that if you are planning on using a credit card that is already registered through your paypal account, that you please pay using your paypal account.

I accept all forms of Paypal transactions including echecks. Echecks normally take up to 5 business days to clear. I will not process your order until I have received notification from Paypal that your echeck is clear. Once I have received confirmation, I will then begin to process your order. Instant Transfer and Credit Cards via paypal are instant so that will not hold up the processing of your order.

Shipping Information

I will make every effort to get all my products shipped to you within 6 to 10 days (exception: the month of December), but larger orders may take longer to process since orders are made to order.

I use Priority Mail Flat Rate Boxes to ship.

The Rates are: Small Flat Rate Box $5.20 (Tarts, TeaLights and Votives)

Medium Flat Rate Box $10.95 (Most Container Candles)

Large Flat Rate Box $14.95 (Large order or Large Candles)

NOTE: These are rates for the United States and the box ships anywhere in the US in 2-3 days.

INTERNATIONAL SHIPPING: I welcome international orders. Please contact me about shipping rates to each specific location. I use Priority Mail Flat Rate Boxes but the rates vary from country to country.

Refunds, Warranties and Exchanges

My goal is 100% customer satisfaction. If for any reason you are not satisfied with your candle, please contact me to discuss your complaint. Before any refunds or exchanges can be made, the original unused portion of the candle must be returned.
All of my packages leave my company very well packaged and in excellent condition. If you receive a package that has damage to it, you must report it to USPS or UPS for a refund. I cannot refund money for damaged shipments.

Additional Information

MY PROMISE TO YOU

ALL OF MY CANDLES ARE HANDPOURED, HIGHLY FRAGRANCED, AND 100% HANDMADE WHICH MAKES THE BEST SMELLING CANDLES ANYWHERE. I USE ONLY QUALITY PRODUCTS AND 100% LEAD-FREE WICKS. ALL OF MY PRODUCTS ARE FRESHLY POURED AND HAVE NOT BEEN STORED FOR A LONG TIME.


Enjoy browsing my shop, take your time and have fun!!! All my candles, tarts, tealights and votives are handmade. Because they are homemade, it takes time to make them as I pour them fresh for each order. This may take 4 to 6 days depending on the size of the order. Please allow me the time to make them. One thing you may not know is that different kinds of wax is used for different kinds of candle products. The wax I use for tarts and votives is different from the wax I use for container candles and tealights because tarts and votives are made in molds and must be able to stand alone. This means I pour votives and tealights on one day and container candles on another day. If your order contains more than one type of candle, your order takes longer to complete. I ship by Priority Mail through USPS. Candles, even tarts and votives are heavy items to mail that is why the shipping cost is much higher than most other items you could buy on Etsy such as jewelry. I do offer free shipping for purchases $25.00 and over. I also have frequent sales on my products. I welcome International buyers and will even pay part of their shipping if their purchase is $25 or over.

Please don't hesitate to "convo" me if you would like to ask a question, or have me set up a special listing for you. I love to set up special listings as it allows you to order anything you like in any combination or quantity and it allows me to offer discounts and reflect free shipping. It also lets you see exactly what you are getting at the correct price.

So, have a lot of fun and enjoy your stay. My shop is a work in progress as I am always adding new fragrances almost everyday!!!



CUSTOMER INFORMATION:


SHIPPING AND DELIVERY


Delivery ~ Please allow 4-10 days for your order to be made before shipping as it is homemade.


Lighting a candle has many risks associated with an open flame. The owner of MYLINGY'S PURR-FECT CANDLES is in no way responsible for any accidents, adverse reactions, or damage to property or persons that may occur from the use or misuse of our candles. Warnings are present on each candle and on my website under the "Candle Tips" section. Please review all of the warnings before lighting candles and make sure everyone in your household understands them.

By placing an order with me, either online or verbally, you are accepting full responsibility for the proper use of my candles. If you have any questions about candle safety, please contact me via email, phone, or fax:


DONNA SCOTT

PHONE: 704-822-0030

FAX: 704-822-0030
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