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artisuStudio

My Store Policies

Payment Information

All payments are processed with PayPal. However, there is no need to have a PayPal Account to pay for items through PayPal. It is possible to pay with a Credit or Debit Card without having to sign up for a PayPal account.
Please contact us if you have any problems with payment.

Shipping Information

All items ready to ship in 1-2 business days.
All orders are shipped as registered mail with tracking number.
Shipping usually takes approximately 3-7 business days for EU countries, 7-15 business days for other countries.
We cannot be responsible for any lost items or any damage to the product through the postal service. If an item does get lost, we cannot make a refund but will be happy to provide proof of postage.
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Refunds, Warranties and Exchanges

We take care to quality check all our items.
No returns or exchanges are accepted. However, occasionally there may be a fault we did not find, and exceptions may apply. If there is a problem with your order, please let us know.
Our jewelry is one of a kind, hand made from sterling silver and precious metals, natural materials, stones and minerals, that naturally oxidize and change in time and this is not considered a manufacturing fault.
Detailed description is provided with each item. Photos depict the items sold.
Please note that wear and tear in the course of normal use is not considered a manufacturing fault.

Additional Information

All items are carefully packaged in jewelry pouches and in a gift wrap with ribbon, placed in a bubble envelope, ready to gift or keep for yourself.
All orders are sent to the address specified at the checkout, if a customer wishes to send a gift to a different address, we'll be happy to arrange it.
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