Help Center

Membership

How do I close my account?

Last Updated: 08/06/2013

If you want to close your account log in to your account and go to "My Account > My Information", then click on "My Membership", finally click on "Cancel My Account" at the bottom of the page. If you are a Basic (Pay-as-you-go) member and have available credit please contact us to process a r...

Can I reinstate my account after having closed it?

Last Updated: 12/29/2012

Yes, however, your items, shop customization, etc. as well as any custom lower fees we may have applied to your account, number of allowed active items, etc. are not guaranteed after reinstating your account.

How can I downgrade my membership?

Last Updated: 07/11/2011

To downgrade your membership simply: Under "My Account" click on "My Information" then on "My Membership" Select the membership you would like to downgrade to Click on "Save Changes" If you have any issues please contact us using our Support Form.

How can I upgrade my membership?

Last Updated: 07/11/2011

To upgrade your membership simply: Under "My Account" click on "My Information" then on "My Membership" Select the membership you would like to upgrade to Select your preferred billing method Add your billing information (if you have not done so) Click on "Save Cha...

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