Help Center

Fees & Billing

How can I make a payment?

Last Updated: 01/28/2012

Login to your account, click on "View/Pay My Bill" and locate the invoices you would like to pay for. If there are no pending invoices, you may submit a payment for your recent activity, such payment will be accounted for when a new invoice is issued to you. If there is no recent activity, you ma...

How can I add credit to my account?

Last Updated: 09/23/2011

You can make payments at any time by using the "My Payments" page . If you don't have any pending invoice or recent activity, you can make a payment and use it as credit towards any future balance. Additionally, if you are a Basic Seller, having available credit (minimum $1.00 USD) allows you to ...

I upgraded to Premium Seller, do I have to pay the remaining balance from activity as a Basic Seller?

Last Updated: 08/16/2011

Yes. If while being a Basic Seller your account incurred any charges for activity such as Extra Stock, Add-Ons, Premium Listings, etc. and you upgraded to a Premium Account without paying the balance due, you are still required to pay the remaining balance as a Premium Seller. We will send you an...

How do I change my payment method for my Premium Membership?

Last Updated: 07/10/2011

Go to My Account > My Information > My Membership then select your preferred payment method. If you are switching from PayPal to Credit/Debit card you will need to add a new credit card under My Account > My Information > Billing Information before switching your payment method. When switchin...

Where can I see my current fees?

Last Updated: 12/24/2010

Under "My Account", click on "My Information", then on "My Current Fees".

My Account credit says $10.00, why does my available credit is $0.00?

Last Updated: 12/13/2010

Account credits are calculated based on any Recent Activity. For example, if you submitted a payment of $10.00 USD to pay for an invoice of $5.00, the "change" for that payment will be taken as credit, but if you have Recent Activity for more than $5.00 (your change for the recent payment), your ...

Do I need a credit card?

Last Updated: 12/13/2010

You do not need to provide a Credit Card if you are a Basic/Pay-as-you-go member, you can use PayPal to add credit to your account and have access to extra features such as Coupons, listing more items, and for paying any applicable fees derived from sales commissions. Craft is Art DOES NOT ch...

What is Recent Activity?

Last Updated: 12/13/2010

When you create a new listing, sell a product, enable a special add-on, etc. we call it "Activity", every two weeks our automated billing system will create an invoice based on all the activity for that billing cycle. Recent Activity items have not been collected as part of any invoice, there...

What fees do I get charged?

Last Updated: 12/13/2010

There are different types of fees, and they are applicable depending on your Account type (Basic, PAYG or Premium). Premium Account holders do not pay any of the fees listed in this section. Listing price, Extra Stock, Special Add-On, Free Shipping Add-On, Coupons, Sales commission, etc. (Cur...

Do I need to pay to get a Store and become a seller?

Last Updated: 12/13/2010

There are 3 types of Accounts, two of them are free (Basic and Pay-as-you-go), our Premium account has a low monthly fee, and it is the one that comes fully loaded. Listing an item is also FREE!, there are special features such as "Free Shipping Tag", "Coupons", "Special Tag", etc. on which f...

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