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My Store Policies

Payment Information

Pay Pal

Payment must clear before we can ship any order.
All ordering and shipping quotes are provided online -- no exceptions. We do not accept phone, fax or e-mail orders or quotes. All pricing quotes on products and shipping are available on the website only.

Shipping Information

All items are shipped via standard Russian Post within 1-3 business days after receiving a payment, unless it is an item that is made to order.

Please note, during Holiday time, shipping time maybe longer by 1-2 weeks.
NOTE - due to the COVID-19 situation in the world, all transport companies are too overcrowded and could delay deliveries. We are not responsible for delays.

PLEASE NOTE - FAST DELIVERY CANNOT BE GUARANTEED DURING THE CORONAVIRUS PANDEMIC & MAIL COULD BE DELAYED. PLEASE CONSIDER THIS BEFORE PURCHASE THANK YOU & STAY SAFE

NB!!! Please contact me before making the order. Due to the pandemic, it is not possible to send parcels from Russia to all countries.

Refunds, Warranties and Exchanges

Non custom items can be returned within two weeks. We will refund the cost of the item,but not the shipping charges.
Custom items will only be replace if a mistake was made on our end.

Additional Information

Color might be slightly different than in the picture due to the light.

Actual knitted items colors may vary slightly due to camera, screen setting.

Universal Care (for all the knitted and crocheted items in my shop):Handwash in cold water and air dry for the best results.The pieces may do okay in the washing machine but I would not recommend putting them in the dryer.Follow these instructions to keep your piece well-shaped and cozy for as long as possible!
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